07 3821 0745

Privacy Policy

AustraHort Australia Pty Ltd values and respects the privacy of the people we deal with. AustraHort Australia Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

  • name;
  • mailing or street address;
  • email address;
  • phone number
  • credit references provided by you and responses from third party’s to those credit references;
  • Your ABN;
  • Bank account and credit or debit card details.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

  • interact with us over the phone;
  • interact with us in person;
  • interact with us online;
  • subscribe to our mailing list;
  • apply for a position with us as an employee, contractor or volunteer.

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources, for example from third parties nominated by you who provide credit references. We collect your personal information from these third parties so that we can determine the basis on which we will engage with you as a client.

How do we use your personal information?

We use personal information for many purposes in connection with our activities, including the following purposes:

  • provide you with information or services that you request from us;
  • deliver to you a more personalised experience and service offering;
  • improve the quality of the services we offer;
  • internal administrative purposes;
  • marketing and research purposes; and
  • determine on what credit terms we will transact with you as a client.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

  • our third party service providers (for example, our IT providers, bankers and freight transport operators);
  • our marketing providers;
  • our professional services advisors;
  • third parties where you consent or where we are required by law to do so; and
  • industry stakeholders for the purpose of implementing and maintaining industry traceability.

Transfer of personal information overseas

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in United States – mailchimp; countries where the product we sell to you is exported. By engaging with us you consent to the disclosure of personal information to those third parties

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

  • you have given us your consent to disclose personal information to that third party; or
  • we reasonably believe that:
    • the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
    • the law or binding scheme can be enforced; or
  • the disclosure is required or authorised by an Australian law or court / tribunal order.

How do we protect your personal information?

AustraHort Australia Pty Ltd will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

  • having a robust physical security of our premises and databases / records;
  • taking measures to restrict access to only personnel who need that personal information to effectively provide services to you; and
  • having technological measures in place (for example, anti-virus software, fire walls);

Online activity


The AustraHort Australia Pty Ltd website does not use cookies

Website analytics

Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.]

Direct marketing

We may send you direct marketing communications and information about our services or opportunities, that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMSand email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication / contacting us using the details set out in the “How to contact us” section below.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).]

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information

AustraHort Australia Pty Ltd will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 30 days. We will deal with such a request by following the procedure outlined below:

  • please email our managing director – This email address is being protected from spambots. You need JavaScript enabled to view it. or phone the managing director on +61 7 3821 0745 or write to AustraHort Australia Pty Ltd at 243 South Street Cleveland Qld 4163.
  • we will not charge any fee for your access request, but may charge an administration fee for providing a copy of your personal information;
  • we may require identification from you before releasing the requested information.

Links to third party sites

AustraHort Australia Pty Ltd website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints

For complaints about how AustraHort Australia Pty Ltd handles, processes or manages your personal information, please contact the managing director of AustraHort Australia Pty Ltd. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 30 days for AustraHort Australia Pty Ltd to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with AustraHort Australia Pty Ltd’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

Policy Updates

This Policy may change from time to time and is available on our website.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:


This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact number

+61 7 3821 0745


Attention: AustraHort Australia Pty Ltd Privacy Officer Address: PO Box 595, Cleveland , QLD , 4163